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Specifically, our products include the following support activities*. Pre-project executionÂ
|  |  | | Review project plans | Objectives, Timeline, Goals | phone, online meeting or on-site | | Configure diagnostic | Set up client environment, customize with client logos, intro text, etc. | on-site | | Train administrator | Enable administrator to run and monitor diagnostic independently, answer first line questions regarding purpose and use of info |  | | Test run the diagnostic | Quality assurance, conduct up to 2 in-person interviews if desired. | on-site | During Project
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| | Remote monitoring | review progress, potential processing errors, etc. and respond within acceptable time frame | phone | | Administrator support | Available to client's project administrator by phone | phone | Post Project
|  |  | | Review and Analyze results | Review success of project, review responses and provide guidance for analysis of results. Produce report highlighting major findings. | phone, netmeeting | | Discuss results with administrator | Provide guidance regarding the online analysis tools and discuss interpretation of results | phone, netmeeting or on-site | | Prepare and present summary conclusions | On request, Allinnova will perform formal analysis and prepare a report with recommendations for follow on initiatives for the client** | phone or on-site |
We strive to make all our clients successful in executing this diagnostic project within their organizations. If there is anything we should be doing to make you even more successful, please contact us immediately to make sure we apply our enhancements as soon as our next client project. * Most aspects are handled by our Customer Service team. At our discretion we will engage our consultants to assist you with specific issues. ** items marked with an asterisk incur an additional fee. PleaseÂ
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 for current pricing.
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Products